What happens when a new person visits your church? Are they greeted in the parking and at the door and at the Information Kiosk?
What happens with the new person the week after their first visit to your church? Are they contacted personally by either phone, mail, or email depending on which information they gave you?
Who on your staff is responsible for insuring that you are offering the best hospitality possible? If no one, then you are shooting yourself in the foot. Someone paid should be on top of this every week making sure that there is a pipeline from first visit to bonding with Christ and the Church.
After the initial contact do you have an agreed upon way to hand off their names to other appropriate staff like Children’s Director if they have children? And does the Children’s Director contact the new child?
These are four of the most important questions you and your staff should be asking when it comes to visitor retention.
Those interested in designing a hospitality pipeline that insures first time visitors return should take a look at our Hospitality Now! Training Kit that is on sale at HALF OFF for the next 3 days. The sale will end this Friday.
You can see what this huge Kit includes and grab a copy at http://churchsolutions.biz